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We have been using JIRA to track IT project work for awhile and a different product for IT service desk issues. We are a small IT team so the same team does project work (longer term work) and handles service desk issues. Should we add Service Desk to our existing IT project or start a new project just for the service desk issues? Pros/Cons?
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Possibly related to my question: we have a team using JIRA Software, and would like to add the service desk to the maintenance project for the team, to allow the user to submit tickets in a more integrated way, and allow the user to see the status better. Can't find the control to add a service desk to an existing JIRA project. (mentioned here: https://confluence.atlassian.com/servicedesk025/how-jira-and-jira-service-desk-work-together-754977568.html )
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