JIRA Service Desk - Public Solution?

[Ben Clayton]

Is it possible to use JIRA Service Desk as a public-facing customer portal without burning a license per public-facing customer similar to how Zendesk works? Ideally customers could come to the portal and enter contact and incident information without having to signup.

Thanks In Advance

[Tarun Sapra · Accepted solution]

Not currently - https://www.atlassian.com/licensing/service-desk

Note: JIRA Service Desk is a plugin for JIRA. The JIRA Service Desk license type and user count must match that of the JIRA license it is being used with. For instance, a 25 User Commercial JIRA license will require a 25 User Commercial JIRA Service Desk license.

[Steffen Stamprath]

Maybe this plugin is a possibility for you:
https://marketplace.atlassian.com/plugins/aptis.plugins.issueViewer

[Ben Clayton]

Makes sense. Would love to see a public option from Atlassian in the future.

Thanks!