JIRA Server DOWN - Priority P1

[roozadhami]

Hello,

we have JIRA 7.04 software running on Centos 6.7 and we are trying to start JIRA but we see the error like listed below shown in the catalina.out  log file:

2019-05-24 17:05:36,898 active-objects-init-JiraTenantImpl{id='system'}-0 DEBUG anonymous [c.a.activeobjects.osgi.TenantAwareActiveObjects] bundle [com.intenso.jira.plugins.jsd-extender] created ActiveObjects
:

2019-05-24 17:05:17,119 localhost-startStop-1 ERROR [c.a.p.osgi.factory.UnrecognizedModuleDescriptorServiceTrackerCustomizer] Unable to transform com.atlassian.servicedesk.project-ui:sd-project-admin into actual plugin module using factory com.atlassian.prettyurls.module.SiteMeshModuleDescriptorFactory@6e20ada8

Please check the above Error messages and it is very critical for us to get answer on this issue. VERY **important***.

Best Regards,
Rooz AdhamiI

IPsoft Inc.

[Jack Brickey]

@roozadhami , please be aware that the Community is not the support desk for your installation. Rather it is a forum of users such as yourself. If you have a critical support need please contact Atlassian Support.