Issue permissions

[sledzinski]

Is this possible to set permission for Service Desk Customers (JIRA Service Desk) to see only one type of issues and cannot see other types?

[Nic Brough -Adaptavist- · Accepted solution]

No, the permissions are done at a project level, not issue.

There are some workarounds around stopping people using the "wrong" issue types, and you could even set security levels automatically as you go through the workflow, but at it's core, your users are always going to be offered all issue types. (Yes, you could inject some javascript, but you should always avoid injected javascript - it's messy and usually causes problems, and almost always fails on the slightest change of version)

[sledzinski]

But I can't find is there a possibility to set permissions to create only one type of issues. When customer use Service Desk (Customer Portal) it's simple, but when he use JIRA he can see all issue types. Somebody could help?

[sledzinski]

OK, I found it: http://JIRA_URL/secure/admin/ViewIssueSecuritySchemes.jspa