Is there the ability to have a different email auto response for each request type?

[K Stevenson]

In Service Desk, we have 4 request types. I'd like each one to have its own auto response email. Is that possible?

[Victor Mutambuki]

K Stevenson,

See notes below plus link on this issue

"You can create one email channel in addition to your service desk's default email address.

If you use more than one email address to interact with your customers, you might be able to set up forwarding rules or aliases to receive requests in the email linked to your service desk project. You will need to configure any forwarding rules or aliases in your email client."

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

Victor

[K Stevenson]

Sorry, let me try to be more clear.  When a user submits their request, we have an 'auto reply' set up.  We have four request types and I'd like a different 'auto response' to be available for each type.  One type is 'Question'.  Each type has different fields available and therefore a different response may be more appropriate

[Victor Mutambuki]

K stevenson,

I'm not sure if that is possible from my limited experience with JSD. Could be possible with a 3rd party plugin.

Victor