Is there any way to filter the call reporter as non-agent?

[Roberto Miasack]

Hi!

What I want to do is create a report on the dashboard for satisfaction survey. For this to work, I need the filter not to bring tickets opened by the agents themselves. Does anyone know how to do this?

Cheers!

[Angélica Luz · Accepted solution]

Hello @Roberto Miasack,

Thank you for reaching out to Atlassian Community!

When it comes to agents, they are members of the default group jira-servicemanagement-users or jira-servicedesk-user (for older Jira Cloud sites), so in this case, you can use the JQL below to filter the tickets:

project = pkey and reporter not in membersOf("jira-servicemanagement-users")

Please, take your time to test and let us know how it goes.

​​Kind regards,
Angélica

[Roberto Miasack]

@Angélica Luz 

Thank you for help me!

Do you know any place I can find documentation on this?

Cheers!

[Angélica Luz]

Hi Roberto,

You can find the details regarding membersOf() and others on the documentation below:

- Advanced search reference - JQL functions 

Kind regards,
Angélica