Is there a way to stop all SLA, if ticket status is in Closed?

[Ruhi Tanwar]

I have set up an SLA, for my JSD project. I want that all SLA will stop Automatically If any ticket status goes in Closed.
Is it possible, please help to get this resolve...

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi @Ruhi Tanwar ,

You can just add Entered Status: Closed as the SLA stop condition like below to your SLA configurations:

Cheers,

Gökçe

[Ruhi Tanwar]

Hi Gokce,

Thank you.
I have added two conditions in SLA, at the finish time. 
Hope it will work. 

[Jack Brickey · Accepted solution]

All of your SLAs need to have a Stop on ‘close’ element. Is this not the case? Feel free to share an image of your SLAs

[Ruhi Tanwar]

Hi Jack,

Exactly this is my concern. Is this possible, All the set SLA needs to have a Stop on ‘closed' Status?

[Jack Brickey]

Sure. Have you attempted and having issues?

[Ruhi Tanwar]

Hi Jack,

At the time of SLA setting, I set only one condition at the finish time. Because I was not sure if the two conditions would work together. But now I just added two "entered: status" in every SLA's finish time.