Is there a way to specify the selectable teams in the "Team" field?

[Gerlinde Rohrer]

in our JSM Support Project we want to work with the field "Team" to assign tickets to a certain team.

Our problem is, that ALL teams from the site are available in the field. So also project teams can be assigned to the ticket. But the project teams don't work on tickets ...

Please let me know if there is any way I can narrow down the selection in the field "Team" for the agents.

Thank you 

[Marc -Devoteam- · Accepted solution]

Hi @Gerlinde Rohrer 

No this is not possible ootb.

With Scriptrunner and a behaviour this could probably be done.

But fo me its a proces and your agents just need to be aware which team to select, even limiting the options, could result in a wrong option set.

In case of a wrong set value, "The problem is between chair and keyboard" :)

[Gerlinde Rohrer]

yes - but that argument we could give in many situation :-)

is there nothing on the roadmap? 
Nobody else with simular situation?

So I have to build a workaround with a custom field.

[Marc -Devoteam-]

Hi @Gerlinde Rohrer 

The Team field is a locked field, that can't be set with different contests

[carl]

Hi @Gerlinde Rohrer 
To narrow the selection:

Use a custom field – create a dropdown or multi-select field with only the teams relevant to the project.

Field configuration/context – configure the existing “Team” field’s context to limit options to specific projects.

Automation or scripting – use Jira Automation or a script (e.g., with ScriptRunner) to filter the available teams dynamically based on the project

[Gerlinde Rohrer]

thank you carl

• yes the customfield would be my workarount.
  But I can't link the customfield to the real Teams - as there is no team picker or something like that.
  
  
• Field configuration/context – configure the existing “Team” field’s context to limit options to specific projects.
  > that's not possible as far as I know