Is there a way to integrate microsoft teams and set up a channel where customers can raise a request

HI @Alex Hoffman ,

Excellent questions, thanks. This is Leo from Move Work Forward.

We are working on this functionality as part of Microsoft Teams Jira Connector.

We expect this to be released in the next couple of month.

Do you have a JSD Cloud or Server instance? Do you want to join our private beta list?

Thanks,

Leo

Hello @Alex Hoffman

Thank you for reaching out.

Unfortunately, Jira Cloud does not have an integration functionality that would make your SD customers able to create tickets directly from a Channel in MS teams. We have the following feature request to implement this functionality:

create Microsoft Teams add-on as you have for Jira Cloud and Jira Server 

As far as I searched, we only have the following free app that allows internal Jira Users to properly create tickets from MS teams:

Microsoft Teams for Jira 

That being said, I recommend you to contact the support team responsible for the application above. They have a roadmap for the implementation of new features and can give you more details and possible workarounds to achieve your need:

SoftServe Support 

Additionally, feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.