Is there a way to create JIRA issues by email setting up basic fields like priority or issue type?

[Carlos Alvarez]

I have enabled the general handler for a specific project, that's fine, but I would like to set up priority, component, label or issue type (since I need another handler to create other issue types).

Cloud version 7.12

Thanks in advance for your comments.

Carlos.

[Carlos Alvarez]

Thanks Jack, I was looking something OOTB, I will take a look to the available addons, maybe somebody could recommend one.

[Petter Gonçalves]

Hello Carlos,

The following plugin should help you to set issue fields directly from the e-mail:

- Enterprise Email Handler for Jira (JEMH)

[Carlos Alvarez]

Great Petterson ! I will take a look.

[Jack Brickey]

not OOTB but you could consider an addon. I know some folks that use the Enhanced Email Handler and have had good luck. There are others to so I definitely recommend you research/trial a few.