Is there a way to change the SLA Time to Resolution Count Up Instead of Count Down?

[Deanne Wilson]

I have a couple of directors who want to try something different in their reporting (trying to be innovative). Is there a way to change the SLA Time to Resolution to count up instead of down? For example; instead of 24 hours to resolution 24, 23,...1 it counts up 1, 2...24 time to Resolution?

Please advise.

Thank you in advance.

[Esther Strom · Accepted solution]

To the best of my knowledge, it's not possible, at least not natively. Perhaps there are plugins that would allow it. You might submit this as a suggestion to the Jira Service Management Cloud project on Atlassian's own Jira.

[Deanne Wilson]

Thank you, Esther!