Is there a way, When we enter Email Id or Name, That should Automatically Populate Current Values?

[Suneel Babu Done]

Dear Community, 

I've a requirement in the JSM:

When the Time of request (Change Associate Properties)

As soon as we entered any name or email in the request form .. Can we have any feasibility to auto populate the current values of the entered user like

Current Values.
First Name:
Last Name:
Display Name:
Email Id:
Role:
Branch:
Department:
Address:
 Etc..? 
Can any one help me out in this Scenario..? , I think, If a user has been created in the Jira or its been sync from Azure Entra .. It should have to populate the current values..

Any Help on this ?

Thanks in Advance,
Suneel Babu. 

[Marc -Devoteam-]

Hi @Suneel Babu Done 

This information is mostly not stored on have in integration with your IDP.

You need to see if you can set this as user properties via the API or you can start using Assets even in combination with Data Manager and integrate this with your IDP.

Then use custom asets fields and automation to provide this information.

[Arkadiusz Wroblewski]

Hello @Suneel Babu Done 

No JSM Cloud forms can’t do a live “type email/name → auto-fill user attributes” lookup.

Best option on Premium will be Assets.

Integrate it with IDP, Build an Employee object (email, role, dept, branch, address, etc.)

Use an Assets object field on the form to select the employee

Use Automation to copy Assets attributes into issue fields (or reference them directly)

Jira user profiles / Entra sync won’t reliably expose dept/branch/address for form auto-population.

Have a great Day 🤠 ☀️