Is there a automation timetracking when opening a ticket?

[Deleted user]

I want a timer to start automatically when I open a ticket in Jira Service Management. Is it possible or is there a plug-in?

[Dave Mathijs · Accepted solution]

Hi @[deleted] 

Out-of-the box, this is not possible. there are free apps that feature a timer:

• Harvest Time Tracking
• Clockwork Automated Time Tracking & Timesheets Free

[Asha Goyal]

Hello @[deleted] 

If this is Jira Service Management, You can use the Concept of SLAs. Or even you can have Automation as well to keep track of time.

Thanks

Asha

[Dave Mathijs]

@[deleted] I may have misunderstood your question entirely. In that case, @Asha Goyal is correct.

[Dan Breyen]

There are SLAs that have kicked in out of the box.  I went in and tweaked them to fit my situation.