Is it possible to manage SLAs globally?

[Sarah Cox]

I have over 100 Service Management Projects with two SLAs in place and I need to change one of them for all projects. Rather than having to do that in each project individually, is there a way to set and manage SLAs globally?

[Tansu Akdeniz · Accepted solution]

Hi @Sarah Cox 

Welcome to the community.

If you create a new name for an SLA metric, it creates a new custom field that is available to all service projects in this Jira site. But the configuration is not global. You need to add SLA in other projects and re-configure.

[Sarah Cox]

Thank you, Tansu

[Tansu Akdeniz]

You are welcome!!