Is JSM on-call under normal JIRA license or JIRA premium license

[Harshveer Kaur]

Currently we are availing JIRA Premium license and under which we are using JSM on-call.

However, we are looking for options on moving to JIRA Standard license, so we would to know, whether JSM on-call is part of JIRA Standard license or it is part of JSM license?

If it is under JIRA Standard license - How many users can be added? is there any limitation?

If we move from JIRA premium to JIRA Standard what are the features will be disabled or we will loose?

Please provide cost-effective option to avail JSM on-call

[Marc -Devoteam-]

Hi @Harshveer Kaur 

On Call schedules are part of JSM.

So you need a JSM subscription to use this feature.

This feature is also available with a JSM Standard subscription

[Aaron Pavez _ServiceRocket_]

Hi @Harshveer Kaur 

Just to add a bit more, here you can check the differences between subscription levels:

https://www.atlassian.com/collections/service/pricing

Regards!

[John Funk]

Hi Harshveer,

Yes, they are included in the Standard subscription. User must have an Agent license. User cannot receive calls, only SMS under standard. Also, escalation policy is more limited. 

You will lose the ability to have built-in integrations with other systems. You will lose the ability to create Incidents from the Alert itself. And you will lose Stakeholder notifications. There might be more, but those would be the minimum. 

[Christopher Yen]

Hi @Harshveer Kaur On Call functionality requires an JSM Agent license for the users who will need to receive alerts / be added to rotations.