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We are looking for setting up JSD and Customer Portal.
1- We receive customer queries through portal ( i am fine with this)
2- We also want to create internal tickets for those customers when needed but don't want customer to see them in portal or receive any notification. Is that possible in JSD and what setting i need to change.
Thanks for your help in advance.
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I believe you simply need to clear/dont set the Request Type field while creating an internal issue to hide it from the customer portal and avoid customer notifications.
Note that Issue Type and Request Type are not the same field.
Regards
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