Integrate GCP with JSM

[Flavia Helena]

Hello! I'm integrating Google Cloud with JSM so that when alerts are triggered in GCP, an alert is also created in JSM. Following the documentation https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-google-clouds-operations-suite/, I created the integration in operations, as shown in the screenshot below, and inserted the webhook link into the GCP alert.

Note that alert policies are enabled.

For now, I've kept my escalation routines and policies very basic, just to generate a test.

I performed a webhook connection test, and it reached JSM, but even though the logs show that an alert was created, nothing actually appeared. Here's a link to the exported logs.

Logs Integration 

Additionally, I forced a GCP alert according to my policies, and you can see that the alert is notified in a Slack channel, but it didn't even reach JSM.

Initially, we are in the phase of beginning to validate this integration. That being said, what could be happening here?

Thank you!

[Marc -Devoteam- · Accepted solution]

Hi @Flavia Helena 

Does the user executing the call, have rights in Jira (JSM), this is required.

[Flavia Helena]

Yes. I'm administrator

[Marc -Devoteam-]

HI @Flavia Helena 

But have you got agent permissions. Can you access the JSM project, so handle issues. or do you only see the backend of the JSM project.

[Flavia Helena]

Yes, I also have agent acess, access to issues, create teams, escalation, I have all accesses.

[Marc -Devoteam-]

Lets refrase,

The Google side is executing the webhook, which user is triggering the webhook?

Is that you, so the user in GCP and Jira user are the same user?

[Flavia Helena]

I just generated a new alert, and this time I managed to be notified. In the alert settings, there was an option for how you would like to be notified, and the webhook was not selected there. I think for the connection test, it might ignore this because it's just a test, and that ended up causing confusion.

[Flavia Helena]

Yes. I'm administrator