Incoming emails are getting REJECTED with reason Sent from within the project

[Varun Shankar]

When referred to the email LOGS, few of them are getting rejected especially when it is either FORWARDED or CC, could you please let me know the reason for this. How do I check if we are able to receive external email without missing any as they are customer issues on JIRA BOARD.

[Hans Polder _Devoteam_]

Hi Varun,

Keep in mind that this is a public forum, that anyone can access. Most of the people here are users like you, not working for Atlassian. Especially if you want someone from Atlassian to look 'behind the scenes', you should go ahead and raise a support ticket via https://support.atlassian.com/contact.

I also advise you to remove the image above, as it contains personal email addresses that are now visible to anyone on the internet.

[Varun Shankar]

Thanks for the feedback Hans...noted

[Varun Shankar]

Any update on the above query pls 

[Hans Polder _Devoteam_]

Hi Varun,

Have you already tried raising a support ticket via the link I provided? As mentioned, we cannot support you with this.

If you get stuck raising the support ticket, please share more details so we can work through this together.

[Varun Shankar]

Hi 

Hi Hans, I'm kind of stuck here and not able to raise a ticket, could you please help me with this .

[Hans Polder _Devoteam_]

Hi Varun,

In that case, you should reach out to the team/person(s) that manages the environment. They should raise the support ticket.

On the forums, we cannot help with any insight in 'behind the scenes' logging - I really think someone from Atlassian Support will be better able to help you out.

[Andy Heinzer]

Hi @Varun Shankar 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1137824

Please follow up in that support ticket with any additional information such as the project in question details.

Thanks

Andy

[Varun Shankar]

Thank you