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In nex Gen how does Jira decide which workflow is used per Request type?

Rob
Contributor
October 28, 2020

I started using Nex Gen projects in Jira SD and I created a project with 3 request types...it seems that Jira assigned workflows to the request types but Im not sure how it determines which workflow to assign to which request-type. Is there a way I can choose which WF to use? Thank you in advance...

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Walter Buggenhout
Community Champion
October 28, 2020

Hi @Rob ,

I guess this article should help!

Rob
Contributor
October 28, 2020

No I saw that one but Im still sure how nex gen decides which WF to use...you're not deciding between request-types that I can see...probably something obvious Im missing 😁

Walter Buggenhout
Community Champion
October 28, 2020

This type of projects is a brand new feature that I just discovered through your question :-). You must be an early adopter ;-)

As far as I can see, the workflows are part of the service desk template you used to create your project initially. So everything is predefined in the box you unwrapped.

I think I created this from the IT Service Desk template, where every request type (found these through project settings) has its own predefined "Atlassian" workflow:

Screenshot 2020-10-28 at 21.40.16.png

Rob
Contributor
October 29, 2020

Ok I always like being on the cutting edge...that makes sense and I can run with that. Thank you Walter :0)

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