Import of organizations ends with error - organization name column

[Marek Soukup]

I'm trying to import list of organizations from CSV file into JSM project. Unfortunately import ends with error message "We couldn’t start your import. Make sure your file has a column with "Organization Name" as the header."

I tried a lot of combinations but with no results. I tried to prepare simple file created from downloaded template but unfortunately it import nothing and error message is still the same.

The file looks like this:

<code>

Organization name,Description
One,This is description

</code>

Does anybody have any idea what I'm doing wrong? Thank you for any help.

[Marc -Devoteam- · Accepted solution]

Hi @Marek Soukup 

The column header in the CSV file needs to be "Organization Name" mind the capitals!

[Marek Soukup]

Hi, @Marc -Devoteam-

thank you for your reaction. It pushed me to download the template again and I realized that my file had a wrong encoding.

It is solved now.

ms

[Dan]

Hi Marek, could you go into more detail on how you solved this? I also downloaded the template, saved as CSV UTF 8 and am still getting the error.

thank you for any insight you can provide!

[Yelizaveta Otroshchenko]

@Thomas Sundl , @Dan

Hi!
At first, I used CSV UTF-8 (Comma delimited) and got this error.
But when I switched to CSV (Comma delimited), the issue was resolved.

[Thomas Sundl]

Hi,

I get the same error message when I want to start the import.
Even with the downloaded Template and UTF-8 encoding (Excel 365 - save as UTF-8 csv comma separated) type...

I tried already a few types but its always failing for me...

@Marek Soukup what was the solution for you last year? What is/was the correct encoding for your import?