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Import of organizations ends with error - organization name column

Marek Soukup May 6, 2025

I'm trying to import list of organizations from CSV file into JSM project. Unfortunately import ends with error message "We couldn’t start your import. Make sure your file has a column with "Organization Name" as the header."

I tried a lot of combinations but with no results. I tried to prepare simple file created from downloaded template but unfortunately it import nothing and error message is still the same.

The file looks like this:

<code>

Organization name,Description
One,This is description

</code>

Does anybody have any idea what I'm doing wrong? Thank you for any help.

1 answer

1 accepted

3 votes
Answer accepted
Marc - Devoteam
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May 6, 2025

Hi @Marek Soukup 

The column header in the CSV file needs to be "Organization Name" mind the capitals!

 

Marek Soukup May 7, 2025

Hi, @Marc - Devoteam

thank you for your reaction. It pushed me to download the template again and I realized that my file had a wrong encoding.

It is solved now.

ms

 

Dan
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July 1, 2025

Hi Marek, could you go into more detail on how you solved this? I also downloaded the template, saved as CSV UTF 8 and am still getting the error.

 

thank you for any insight you can provide!

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