I'm trying to import list of organizations from CSV file into JSM project. Unfortunately import ends with error message "We couldn’t start your import. Make sure your file has a column with "Organization Name" as the header."
I tried a lot of combinations but with no results. I tried to prepare simple file created from downloaded template but unfortunately it import nothing and error message is still the same.
The file looks like this:
<code>
Organization name,Description
One,This is description
</code>
Does anybody have any idea what I'm doing wrong? Thank you for any help.
The column header in the CSV file needs to be "Organization Name" mind the capitals!
Hi, @Marc - Devoteam
thank you for your reaction. It pushed me to download the template again and I realized that my file had a wrong encoding.
It is solved now.
ms
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Hi Marek, could you go into more detail on how you solved this? I also downloaded the template, saved as CSV UTF 8 and am still getting the error.
thank you for any insight you can provide!
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