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I want to display some information in customer portal

Priyadarshini R
August 5, 2026

Hi folks,

 

I want to display some information to educate the users when to raise an incident or service request. Because sometimes users raise Incident for access related issues in the JSM portal. 

Thanks,

Priya R

2 answers

2 votes
Lalithesh Channu
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August 5, 2026

Hi @Priyadarshini R 

Welcome to the Atlassian community!

You can achieve this in a couple of ways:

  1. If you want to display the information in a specific JSM portal, you can configure the portal introduction text:
    Space settings -> Channels & Self service -> Portal -> Introduction text

  2. If you want to display the information across the entire Help Center, you can create an announcement
    Help center -> Customize -> Manage announcement -> Add title & Message -> Save changes

Cheers!

1 vote
Marc -Devoteam-
Community Champion
August 5, 2026

Hi @Priyadarshini R 

@Lalithesh Channu is providing goof options.

If you have Confluence your cloud link a space with knowledge articles.

knowledge-management - how-it-works 

Lalithesh Channu
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
August 5, 2026

I'll assume you meant good options 😬 😂 @Marc -Devoteam- 

Like Walter Buggenhout likes this

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