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I want my service desk team to use queues and board view but they can't see those features

I want my service desk team to use queues and board view but they can't see those features

I tried all kind of things, even made my colleague an admin, but she cant see the queues like me in the same service space. Also in the space settings there is nothing about who can see queues. If I send her an url-link to the queue she gets the 'all work filter view'.

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HI @Esra van Beelen

You mentioned the user is granted an Agent license, is that user also added to the role "Service Desk Team"?

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Hello @Esra van Beelen

Do they have Jira service management license? Are they added to a project?

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Yes, they are JSM Agent

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And they can be assigned to work items and can see work items through filter? Can you also check JQL of queue?

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Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

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