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I'm unable to customize the Help Center page of the Service Desk.

Therigy Devops June 4, 2018

Please provide instructions on how to customize the Help Desk page and it's attributes for the Service Desk tool. 

 

2 answers

1 vote
Jack Brickey
Community Champion
June 4, 2018

there are other threads on this in the Community. You have limited capabilities w/o an addon.

cloud - https://confluence.atlassian.com/get-started-with-jira-service-desk/customize-your-service-desk-channels-917968325.html

server - https://confluence.atlassian.com/servicedeskserver/customize-your-service-desk-channels-939926177.html

but search the community for more info.

Meg Holbrook
Rising Star
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June 4, 2018

Unfortunately the cost of Cloud is not having a robust customization system like on Server. For the most part we make do, hopefully in the future we have expanded capabilities!

0 votes
Victor Mutambuki
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June 4, 2018

Therigy,

First and foremost, are you a JIRA admin in the project? If not, you won't be able to brand the Help Center

If you're the Service Admin and not a JIRA admin, then you can only brand your specific customer portal.

Victor

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