I have a ticket in a status of Done but it also says unresolved.

[kevin.deadman]

Ive looked at other posts in the forum and the workflow.

it talks about adding a post function which i cannot see in the workflow settings, my screens look different to that shown in the forum posts

I cant see where the resolution field exists - its not showing in my workflow.

as a result the standard dashboard reports that measure create to resolved dont work as nothing that moves to done is essentially resolved!

[Marc - Devoteam · Accepted solution]

Hi @kevin.deadman 

Welcome to the community.

You have 2 options.

1. Create a Resolution screen, place the field Resolution on this screen and set this on the transition to done.
   Then on the transition there will be a screen where on the transition the resolution can be set
2. Create a post Function on the transition on the workflow and use the "Update Issue Field" one.
   There you can choose the Field resolution and set a default value for the field.

[kevin.deadman]

Thanks for the reply.  I cant see where i do this though,  all i see are these transition options.  (the resolved wording in the lozenge is just a use defined text). 

I canrt see a field called Resolutions anywhere on the workflow screen or in the rules,  yet on the ticket iteself i see the transitions that are available and then when it moves to done it says unresolved next to it.

There must be a way of associating that when the status transitions to Done at the same time the ticket status becomes resolved?

[Mikael Sandberg]

@kevin.deadman You need to click on the transition (the arrow leading into the Done status), not on the status itself. then add a rule that updates the resolution field or show a screen that have the resolution field on it.

[Marc - Devoteam]

Hi @kevin.deadman 

Select a transition on the workflow (a line with an arrow towards the "done" status).

On transitions you can set screens and/or conditions/validators or post-functions.

[kevin.deadman]

i only have these options,  update a request field and then when i see choose from available fields i dont have anything that is a resolution field

these are just fields that we have created.  When i look at creating a new field there is nothing called a resolution field that i can pick from.  

Resolved / Unresolved must be a Jira status that lives somewhere but i cant find where!

[Marc - Devoteam]

Hi @kevin.deadman 

You are using a Team Managed project, this is not feasible in a Team Managed project.

You can only do this on Company Managed projects.

See, JRACLOUD-83879 

The same applies for a post-function, see this KB article: set-resolution-field-for-team-managed-project-jira-work-items 

[kevin.deadman]

so i cant have a request that is done and also in a resolved state. This status that appears at the top of my ticket then saying Done and unresolved is a bit misleading then if you can never actually change it from unresolved?

[Walter Buggenhout]

Hi @kevin.deadman,

Totally agree that this is quite misleading. As per @Marc - Devoteam's  latest comment, there is a workaround Atlassian proposes themselves using an automation rule. The link Marc shared there describes how to do this.

[kevin.deadman]

thanks. i've just tried this.  i wondered whether i could set a rule that retrospectively applies this to everything that has already moved to done in the past.  It would appear from the article (and one that ive checked ) that the rule ive set only applies moving forwards?