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I am trying to use Components in Project Automation to auto assign issues in Service Desk

Donna Grenz
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March 13, 2019

I have created a component - IT Security

I have set up a Request with component value preset to IT Security

Created the following Project Automation

When Issue Created

IF Compare Two Values - {{issue components.name}} equals "IT Security"

Then Assign the issue to a member of list using balanced workload assignment

 

When I raise  a request the automation runs and the log shows The following issue did not match the condition.  What is wrong with the automation?

 

Also is there a way to use a group of people (Team) instead of putting a list of people in the automation.

 

 

 

 

 

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