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I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Service Desk Customer Portal".
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S.Indirakumar
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Hi Kumar, glad you found a solution to this. Having a similar issue here. Can you elaborate a little on how you updated the Customer Request type in the transition of the workflow?
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