How to show email addresses on the Help Center Request form screen

[Susan Waldrip]

Hi, in one of my company-managed spaces (projects) in JSM, I have a multi-user picker field to select attendees for a meeting. We have over 10,000 people who could be selected as attendees and some of these folks have the same name, so the differentiator is their email address. Is there a way for Customers who are completing a new request in the JSM Help Center portal to see the email address of the person they're selecting BEFORE they submit the ticket?

Fields added to the Request form screen:

Fields added to a Jira Form:

The solution could require using fields on Jira Forms or fields added directly to the Request form screen. It can utilize automations, or not. FYI, I have a way to display the emails AFTER the request is submitted, but a customer needs to be sure they're adding the right people to a meeting before those people receive email invites. Thanks!

[Anthony Morais · Accepted solution]

Hi @Susan Waldrip 

That would be great, I've encountered this problem before, but unfortunately it's not possible yet.
There is an open feature suggestion for this: 

Display email address on all user picker across Jira


I recommend following and voting on this ticket to increase its visibility.

Best Regards,
Anthony

[Susan Waldrip]

Hi @Anthony Morais , thanks for the response and posting the link -- I'd looked at JSM-related questions and JACs before posting but didn't see this one. Will talk this one up!

[Pier-Olivier Tremblay]

That is one of the reason why all my customers are creating assets for Users. You can display any attribute, including email address, in the select dropdown. 

only issue I can see with your use case is that you can’t link more than 50 objects to a request. They are supposed to fix this but I can’t tell you when.