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How to restart sla counter?

Francesc_Arbó
Francesc_Arbó
October 27, 2014

Hello,

 

I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it.

In addition, is it possible to configure one SLA as an incremental counter without a goal?

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Daniel Bajrak
Daniel Bajrak
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March 2, 2015

Hi Francesc,

in plugin Service Pack for JIRA Service Desk there are some SLA operation and there is postfunction reset SLA.

I hope I've help you.

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William Wynn
William Wynn
Contributor
May 8, 2018

Is there any way to do this with Jira Cloud? I've been unable to find any way to do this.

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Jesse Slocum
Jesse Slocum
July 26, 2018

@William Wynn

Please visit this link and vote and follow for this feature.

 

https://jira.atlassian.com/browse/JSDCLOUD-194

 

Regards

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jordroth
jordroth
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November 7, 2018

Clone the request and remove the original....

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Jesse Slocum
Jesse Slocum
November 7, 2018

While that would work, it would be much easier if the Atlassian Dev's programed a Reset feature button next to the counter that the Admin of the project could manage.

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Jira Service Management
Jira Service Management
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