How to manage ITL change management in Atlassian?

[Cesar Suarez]

How to manage ITL change management in Atlassian?

[Brant Schroeder]

@Cesar Suarez ITIL change management just calls for a process that documents the process change.  I would suggest creating a Jira Work Item that has a workflow to do this.  You Workflow might look something like this:

• Request Received (To Do)
• CCB Review (CCB)
  • Additional Information Needed / Evaluation (Evaluate)
• Approved or Denied
  • If Denied it is Closed with reason it was denied
  • If Approved
    • Change is Scheduled (In Progress)
    • Change is Implements (Implemented)
    • Change is Validated and Documented (Resolved)
    • Change is Closed (Closed)

This will provide you with the documentation you need as you implement changes to improve your processes.

[Deivid Araujo]

Hi Cesar!

Can you give us more information on what you are trying to manage?