How to make visible Due Date in issue details?

[Damian Kowalewski]

Hi,

I have one question - how to make visible this Due Date:

Here in issue details:

Where I can find configuration for this?

Thank you Community for your help!

BR,

Damian Kowalewski

[Alina Kurinna _SaaSJet_]

Hi @Damian Kowalewski 

If the goal is only to display a static Due Date in the native request details view, the out-of-the-box options are limited.

But in practice, I’d look at this a bit differently: if the date matters because your team needs to monitor deadlines and react before something is late, then it is often more useful to manage it through SLA visibility rather than only exposing the raw field.

A plain Due Date shows one date.
An SLA-based view shows whether the item is still within target, how much time is left, and which work items already need attention.

That is why an SLA approach can be more practical for day-to-day work.

For example, in SLA Time and Report for Jira, you can use the SLA Grid as a shared operational view for the team. It lets you see work items together with SLA data and the fields that matter for triage and follow-up, including Due Date. So instead of opening each ticket one by one, the team can review deadlines, SLA status, assignee, priority, and other useful columns in one place.

The app also shows SLA information directly on the work item page, so agents can quickly check the current target and progress without jumping between reports.

Why this helps in practice:

• better visibility of deadlines for the team
• clearer prioritization of items that are close to breach
• less need to expose Due Date to customers
• a more actionable view than a static field alone

So if your main need is not just “show Due Date,” but also improve how the team tracks and acts on deadlines, an SLA-based setup can be a better solution.

In that case, SLA Time and Report for Jira can be a good fit because it gives you both:

1. internal visibility through the SLA Grid

2. SLA timing directly on the work item itself

That way, Due Date becomes part of a more useful workflow, not just another field on the screen.

Hope this can help!

[Kate Pawlak _Appsvio_]

Hi @Damian Kowalewski ,

As other colleagues mentioned, you need to add this Due Date to request form which makes this field editable by customers (what is not accepted for your use case) or you can use the app for it. I can recommend our Feature Bundle for Jira Service Management. With this app, you can show not only fields which are normally hidden (not added to request form, SLA, Assignee, list of attachments, Linked issues, etc.) but also use other features provided by this app: Customer actions, Ticket Journey or Announcement Banners. 

[Aaron Pavez _ServiceRocket_]

Hi @Damian Kowalewski 

As you mentioned, only in the Request view list you can add and see the due date. not to the request item view (where you put the red lines).

Any fields you want to add there, do it with a forge app. 

A workaround is to add the due date to the form. 

Customers can edit if they want but you can edit it from the agent view and add the right due date.

the it will show in the form in the customer view.

Regards

[Sandro Leone - EPS]

Hi @Damian Kowalewski 

I don't think this solution will be to your satisfaction but I still typed it out so I will post it:

An easy way to make it visible would be the following, however, this also makes it so:

• The end user sees the due date field in the ticket creation screen and is able to enter a due date
• The due date field switches from the right hand side view for an agent to being under the ticket description etc.

If that's no problem then you can do the following:

1. Enter the space settings (you can't configure this coming from the Portal view). So you go to yourinstance.atlassian.net, look for the service management space and go into its settings.
2. Find your request type you want to add the due date to (e.g. "Ask a question") and click on it.
3. You should find yourself on the screen on the image and should be able to add the due date field to the "request" form.

Also have a look at this answered question which relates to yours:

https://community.atlassian.com/forums/Jira-Service-Management/How-make-custom-field-visible-and-clickable-on-customer-portal/qaq-p/2722148

[Sandro Leone - EPS]

Also, due date will only be visible in the ticket view if it is actually filled out with a date.

[Damian Kowalewski]

I solved it using Advanced Reports app. I do not want to allow users modifying due date. Thanks.

[Nikola Perisic]

Hello @Damian Kowalewski 

For your JSM project, you need to add Due Date field to the screen that is tied with your request type:https://support.atlassian.com/jira-service-management-cloud/docs/add-a-new-custom-field-to-a-project/

[Damian Kowalewski]

@Nikola Perisic I have this field added already because it is visible on tasks list - first screenshot. I do not understand what to do. In all places I see Due Date added.