How to make Work Type as default option when creating Ticket

[Pavan Kumar]

Hello All,

Please guide me how to make one of work type (Issue Type) as default when a Agent clicks on Create Ticket, please see the screen shot.

[Matteo Vecchiato]

Hi @Pavan Kumar ,

Thank you for your post.
Jira show to each user the last work item used by the user. More detail from previous posts:

https://community.atlassian.com/forums/Jira-questions/I-have-story-as-default-issue-type-but-when-I-create-a-new-issue/qaq-p/2270917 

https://community.atlassian.com/forums/Jira-questions/Issue-Type-Story-as-Default-Showing-Task/qaq-p/2655244 

Hope it helps.

[Marc -Devoteam-]

Hi @Pavan Kumar 

Also in my opinion and best pratice, Agents should aso create issues via the customer portal.

This to make sure they fill out all the information that is required from a customer to