The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to export to CSV actual SLA time?

Alexander Bondarev
Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
September 17, 2019

Hello!

I have JSD 4.3.0.

How to export 1 h 12 min(from screen) ?

photo_2019-09-17 13.31.36.jpegMy CSV export looks like :

Снимок экрана 2019-09-17 в 13.34.33.png

Watch
Like Be the first to like this
1184 views

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
Alexander Bondarev
Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
December 7, 2019

I have found the solution with using JMWE-app. Creating a new custom field and set an actual SLA time(from SLA’s goal) through the post-function.

View More Comments
Prince Suresh Kumar
Prince Suresh Kumar
August 24, 2020

Hi @Alexander Bondarev , 

Could you please share more details on this as we are also required this funtionality.

BR,

Prince

Like
Alexander Bondarev
Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 3, 2020

Hi, @Prince Suresh Kumar !

I wrote an Article to this decision. I hope it helps you!

Like • Prince Suresh Kumar likes this
Reply
0 votes
Jack Brickey
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
September 17, 2019

Unfortunately I do not think this is possible. There is a ticket open (JSDSERVER-5767) to present more of the SLA details (goal, resolution time) that might satisfy your requirement if eventually implemented.

Reply
Jira Service Management
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security