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How to disable customer satisfaction (CSAT) for certain request types or issue types?

How to disable customer satisfaction (CSAT) for certain request types or issue types?

Is there a way to configure customer satisfaction feedback to only be sent when resolving certain request types or issue types?

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Hi @Evan Teguh

Unfortunately this is not possible out of the box, it is either 'on' or 'off'.

There are apps in the Marketplace that add additional functionality to the CSAT so you might want to look at those.

Hope that helps,

Regards, Liam

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That's unfortunate. Thanks for the clarification!

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How to disable customer satisfaction (CSAT) for certain request types or issue types?

1 answer

1 accepted

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Was this helpful?

Thanks!

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