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How to create a tab for listing all tickets in customer portal

Prashant Athalye
Prashant Athalye
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October 9, 2018

The Jira Service Desk customer portal has a very strange UX. 

If I don't have any knowledge base, the screen is mostly empty. 

There is an customer profile icon on the top right which has a number badge showing there are old tickets. This is so well hidden in the corner that I initially wondered if the customer portal is all about just submitting tickets and not viewing them later.

 

Isn't there a way to show a tab or a link prominently on the portal landing page (after login) for the customer to see his old tickets?

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Moga
Moga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 16, 2018

Hi Prashant,

OOB JSD does not have this feature yet, however, these are the related feature request:

However, if you have a reverse proxy, perhaps you can do some URL rewrite that once the customer logs in, directly bring them to My request page.

Cheers,
Mogavenasan

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