How to connect a subfolder of my Exchange Mailbox as Jira Inbox

[Deleted user]

Hello there.

I am considering replacing my existing ticket system with Jira. One feature I appreciate currently is that when I move emails to a specific subfolder of my Exchange inbox, we automatically create a new request in my ticket system. Would it be possible to automate something similar in a Jira Service Management project? I have connected my Exchange mailbox to my test version, but I'm stuck at this point.

Thanks very much in advance.
Holger

[Connor]

Hello, no having JSM create requests from emails in folders other than the inbox is not supported. You can read the related documentation here, and I've quoted the relevant point below.

Jira Service Management can only read emails in your inbox (not in other folders).