How to configre the "Service Request with Approvals" issue type

[China infrastructure]

We tried to configure the approval issue type, but the approves can't receive the mail notification. and Users also can't see the waiting approval request on their portal. 

could you please share us the relevant documents with us about this?

thanks

[Jack Brickey]

@China infrastructure, have you reviewed and followed this document?

[China infrastructure]

yes, we have already followed the setting which you provided. but the issue still there. We raised a "Service Request with Approvals" type issue, but we still can't receive the mail notification. we also can't see the "approve" button. pls adivse.

[Aaron Williams]

Are you creating requests from the 'Make a Request' option, which brings you to the Customer Portal, or are you hitting the 'Create Issue' menu button from the back end of the service desk?

The latter is internal issue creation, and won't set up notifications or appear via the Portal