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How to change the Request Type for Email Requests?

How to change the Request Type for Email Requests?

Up until this week, I was able to do this. Since the SD Email Request layout has changed, I am not able to change (or even view) the request type that is linked to my custom email addresses in any Service Desk Project.

Any guidance would be helpful.

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try the ellipses in upper right of Email request screen.

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Right in front of my nose! That you, Sir.

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Hi. I am trying to do the same. When I click on the ellipses, I only have the first two options in your screen shot. I do not have configure email request types. Do you have any other suggestions?

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David - can you see the original answer/screen shot from Jack? Worked perfectly! Here it is again:

try the ellipses in upper right of Email request screen.

Hope this helps!

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Hey @Alyse West, I can see that screenshot but I don't get that option when I click the ...

The only thing that I can see that is different about my JSD setup is that I also have a connected mail account rather than just the Jira provided email address.

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