The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to change the Jira Service Desk agents without changing the billing plan?

Marella
Marella
October 28, 2020

I'm very confused here! I choose he billing plan FREE (there are 3 Jira service desk agents). I deleted one agent and wanted to insert new one but I get the answer all the time that "You've reached the maximum, number of agents for Jira Service Desk on this plan. To add more agents, upgrade your plan." .
This is not normal. How to resolve this problem?

Watch
Like Be the first to like this
894 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
Jack Brickey
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 28, 2020

Unsure but consider that Admins count toward agents. You might reach out to Atlassian Support and use “billing question”. Even free plans get billing support. 

View More Comments
Marella
Marella
October 30, 2020

I got the solution already. Thank You!

Like
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security