How to change portal-only customer default time zone?

[Gabija SL]

Hello,

We have a form to portal-only customer to fill in.
There is a field "dateTime".
Customer adds information.
Automation adds this field value to description, using smart value:

{{issue.customfield_10522.format("yyyy-MM-dd HH:mm")}}

In the description, time is being adjusted to JSM timezone:

   > portal-only customer writes 14:00 with their default time zone 0, while

   > we get in the description 12:00 due to our timezone +2.

But we don't want it to be adjusted. What setting should we use?

Also, is there any option to change default time zone for portal-only customer? I cannot find.

Thanks the community for help in advance!

[Trudy Claspill]

Hello @Gabija SL 

Welcome to the Atlassian community.

How do you know that the customer's timezone is 0?

And by 0 do you mean they are in the UTC timezone?

Do you want the date/time they enter to be added to the Description as they enter it, regardless of their timezone or your timezone?