How to add {{issue.url.customer}} to software project

[Ondrej Holubovsky]

Hi everyone,  

I'm struggling with adding the help center URL to the connected software project.  

With a basic subscription, I would like to make automation that will copy tickets from the service project to the software project with link to the help center. I've been able to create a rule to copy tickets, but I can't find a way how to add a URL to the help center.  

The rule output should be a copy of the ticket with the linked issue and web link to the help center.  

If I use {{issue.url.customer}} I get only blank space

Many thanks for your advice

[Tomislav Tobijas · Accepted solution]

Hi @Ondrej Holubovsky ,

Could you maybe share screenshots of your automation rule?

What you can see from the screenshot below should work - creating a new Jira issue with the ticket URL for customers from the JSM project. I've just pasted it into Description fields, but you can use another field if necessary.

Cheers,
Tom

[Ondrej Holubovsky]

Hi @Tomislav Tobijas 

the issue was type of the project. We used team managed project, where the portal URL is not supported.

Cheers

Ondrej

[Tomislav Tobijas]

Glad you managed to sort it out. Thanks for sharing!

Cheers,
Tom