Community
Q&A
Jira Service Management
Questions
How to add developers as participants without costing an additional license

How to add developers as participants without costing an additional license

I was using the project role Service Desk collaborators to allow our developers to comment on JSD issues (internal comments) and view the issues.

However they have no access to the Jira Service Desk issue and can't comment.

Can you please explain how I can add participants that can place internal comments and view the issues without costing me another license? And what project roles are the default roles I should use?

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote

Answer accepted

Create a group under user management
add JSW users to the group
edit the permissions in the JSD project to include the group for browse, comment

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

This link suggests there is a ROLE that Collaborators can be added to ... if only! this would make it so much easier. But this Collaborator role that does not add a new licensee just doesn't exist in JSM in 2024

https://www.atlassian.com/blog/archives/collaborate-developers-using-jira-service-desk-2

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

How to add developers as participants without costing an additional license

2 answers

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events