How to Limit App Access to Admin Users Only in Jira Service Management

[Jose Souza]

Hi everyone,

I'm currently looking for a way to restrict the use of a specific app (Marketplace app) within Jira Service Management, ensuring that it is only accessible to users with admin privileges. I would like to hide or disable the app for non-admin users.

Is there a configuration or permission setting within Jira Service Management that allows you to limit the visibility and access of apps based on user roles? If anyone has experience with this or can point me in the right direction, I would greatly appreciate your help!

Thanks,

[John Funk]

Hi Jose - Welcome to the Atlassian Community!

No, there is no such feature in JSM that allows you to limit the access of the add-on app. 

[Trudy Claspill]

Hello @Jose Souza 

Welcome to the Atlassian community.

Adding to this...

The ability to limit access to app functionality is something that the app vendor has to build into their app. You can review each app's documentation and reach out to each app vendor, for the apps you have, to see if they offer any solutions.

[Jessica Williams]

In Jira Service Management, apps installed from the Atlassian Marketplace inherit permissions based on the features they provide, so you can’t directly “hide” the entire app from specific users. However, you can limit access by adjusting global permissions, project roles, and app-specific permissions if the app supports them. The most common approach is to restrict the app’s functionality by ensuring only Jira Admin or Service Project Admin roles have access to the screens, workflows, or issue operations where the app is used.

For apps with UI elements (like panels or custom fields), you can also control visibility using Field Configuration Schemes, Screen Schemes, and project permission schemes so only admins can access pages where the app appears.

If the app includes its own permission settings, that’s the most straightforward solution — many enterprise-grade apps allow capability-level access controls. In short, app visibility depends on where and how the app integrates, so the best path is:
Check the app’s permission options → Restrict project roles & screens → Validate with an admin-only test group.

[Marc -Devoteam-]

Hi @Jose Souza 

Welcome to the community.

@Trudy Claspill and @Tarun Nagar are right here, an app must provide this.

I you are referring to cost, this is not the case the app pricing is based on the largest user tier of licensed users.

So if Jira is licensed for a 100 and JSM for 50 users, the app license will need to paid for a 100 users.

[Tarun Nagar]

Great question! You can’t fully restrict apps by role in Jira by default, but some apps have their own permission settings. I’d check the app’s config page — often you can limit access to admin groups there.