How to Automation rule created based business day ?

[inspiritsupport]

Hi ,

I have ask about Jira aautomation rule based date? I want create automation by issue created time . So ı have already algorithm about this automation . My algorithm is ;

When Issue Created

         if between Business Day And Business Hour

              Assign_Ticket Round Robin (support_teams)

         else

              Assign_Ticket Specific_User(shift_support)

So I dont know how to define Business Hour and Business Day ? How should ı do use smart values ?

Regards.

[Daniel Ebers]

Hi @inspiritsupport

unfortunately I cannot present a turnkey solution but remembering two other threads in community they might give you some idea where to start from.

In the first an user determined if the request was raised on a specific day (here Fri, Sat, Sun) but that is flexible - according to the day he acts differently upon the requests.
From what you told you would need to include Mon- Fri.

• Automation based on day of week
  https://community.atlassian.com/t5/Automation-questions/Automation-based-on-day-of-week/qaq-p/1621702

The next part is to react on the hour the request is made:

• Assigning round robin according to the hour of the day
  https://community.atlassian.com/t5/Automation-questions/Assigning-round-robin-according-to-the-hour-of-the-day/qaq-p/1651142

Surely there is some option for elaborate if/else functions to work with.
What currently is not addressed is your particular circumstance the office hour begins 08.30 and ends 17.30 (the example rounds to the full hour) - maybe this would especially need some more investigation.

Hope this helps to get at least started by re-using parts of the rule.

Regards,
Daniel

[Jack Brickey]

Have you had a look at the documentation for automation time functions? smart-values-date-and-time-functions . The information presented there should allow you to assess when the issue was created against your define business hours.

[inspiritsupport]

Hi  Jack ,

Yes ı look your specified documentation . But ı dont understand documentation and How use on Jira automation .For example our business day between Monday - Friday . Business hour is 08.30 am - 17.30 pm . How ı define business hour . For example Is this format correct? . If not, do you have any suggestions? ;

{{[Monday].([Friday]).[BusinessDays]}}

Thank you for attention .

Regards.