How do you onboard new employees using Jira Service Desk?

[Shawn Masters]

I am actively working on this now...my company used to use a PDF attached to tickets. So i converted that into a ticket type with custom fields for each of the required pieces of information. 

We then built out Department specific Employee change forms in the customer portal which exposes fields that are needed for each department...allowing the SD to have 1 single ticket type for ALL change requests. 

We then used the Jira Issue collector to embed the forms into the companies Sharepoint Intranet so end users wouldnt have to log into Jira. 

[Peter Hamilton-Harding]

Hi Amaresh,

We currently receive onboard requests as 'Service Request with Approvals', most details in a PDF. We have been intending for a long time to make a custom issue type including all the PDF fields so HR can log details direct, but simply haven't got around to it. Would definitely be interested if there was a preconfigured issue type/workflow available.

We are also using Crowd to sync multiple directories and make them available to other Atlassian Products. Apologies if something like this exists directly, but it would be great to be able to write directly to e.g. Active Directory from pre-configured fields in a Service Request...

Kind Regards,
Peter

[Amaresh Ray]

@Joseph Winkelbauer  – Could you tell us a little bit more about what you're looking to accomplish?

[Joseph Winkelbauer]

Is there a good beginner document for this somewhere?

[Amaresh Ray]

Hi @Jack Brickey ! That's awesome - I would love to chat with you. It doesn't look like I can send you a message here, so would you be able to send an email to amaresh.ray [at] atlassian.com with your availability?