How do you configure Rovo to respond with fixed answers?

[KC Wong]

I tried creating a Rovo agent to use in customer portal. I used Rovo to create this agent called "Fixed response bot".

The scenario contains this: 

You are an agent designed to respond to a set of predefined questions with fixed, predetermined responses. When a user says "hit me", you always reply with "where?". If the user asks a question or says something that does not match your predefined set (currently only "hit me"), politely inform them that you can only answer specific questions. Your tone should be clear, concise, and neutral.

But when I test it, typed "hit me", it does not respond with "where". Instead it's using a Confluence page completely unrelated to "hit me": 

How do I make Rovo respond to specific prompts with fixed answers? 

[Christopher Yen · Accepted solution]

Hi @KC Wong 

I gave this a try with one of my agents and was able to get it to provide a fixed response I provided in the instructions. Screenshot of scenario and test below, hopefully this helps!

[KC Wong]

In my question I was using the default scenario. So I revert it and added a new scenario.

But it doesn't seem to work. I moved focus out of the text boxes and it said "saving" and then "saved". Do I need to wait before testing or something? 

[KC Wong]

Now I realize the problem. When you click the Test button, it does not default to the Rovo agent you're editing. 

Have to manually select my agent at the top left corner. Then it worked. 

[KC Wong]

It also only applies to "Ask Rovo" button in Jira.

And not in Customer Portal, that one seems to only be able to find KB articles and nothing else, no trigger no skill. 

[Christopher Yen]

@KC Wong , this article may help with adding your agent on the help center

[KC Wong]

I did that, but the speech bubble in lower right corner (which does use my Rovo agent and can use fixed response) only appears for licensed users but not customers. 

Customers seem to only have access to a generic Rovo that only searches KB. It cannot do stuff like creating work items.