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How do I turn on the Organization/Customer feature?

Brenda So
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May 12, 2025

I'm trying to turn on the Organization/Customer feature, but I don't know where to go. The steps in the videos or articles that I've found don't work as I can't find the options that they are talking about.

One article steps are: 

  1. Go to Settings () > Products, under Jira Service Management, select Customer access.

  2. In the portal access section, select Allow customers to create accounts.

In my Settings options I don't have a separate section for Jira Service Management or Products.

I have signed up for a trail version of Jira Service Management as it shows under billing.

What am I missing?

 

1 answer

0 votes
Izabela França
Community Champion
May 12, 2025

Hello, @Brenda So ! Welcome to the Atlassian Community!

What admin roles do you currently have?

Make sure you have the necessary admin roles for the products. In this Atlassian documentation [LINK HERE] you can the different type of admin roles and the permissions they give you.

Let us know if it helps you.

Brenda So
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 13, 2025

Hi Izabela, 

I'm an Organization admin.

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