How do I set up a company email address to receive support requests

[Dominic Farmer]

I'm switching from Zendesk. In Zendesk we have email addresses for support eg projectsupport@ourdomain.com. The customer emails it and it creates a ticket. I can see that Atlassian does this but can't see how to set this up in JIRA Service management - if I choose use Microsoft it links to my email address. Any thoughts on how I'd get a support specific email address working?

[Trudy Claspill]

Hello @Dominic Farmer 

Welcome to the Atlassian community.

You can find guidance on setting up your JSM project to get emails from an external email address here:

Receive requests from multiple email addresses in your project > Add an external email address for receiving requests