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How do I link an issue created in Jira Service Management to a project issue in Jira Work management

ks_hyeon
May 25, 2022

Hi Jira world!

How do I link an issue created in Jira Service Management to a project issue in Jira Work management?
I look for it and can't find it.

please help.

2 answers

2 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Champion
May 25, 2022

@ks_hyeon -

In your JSM or JWM project's issue view, you should see the following view with the Link issue button, this is where you can link your issue between projects.

2022-05-25_8-25-59.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

ks_hyeon
May 25, 2022

Thank you for quick response.
However, there are only Confluence and Web Links in issue Link.
I want to be displayed on the Issue List in the project created in jira Work Management.

 

image.png

 

image.png

Joseph Chung Yin
Community Champion
May 25, 2022

@ks_hyeon -

Just click on the Link issue button and not the dropdown arrow.  Let me know if it makes any difference.

Best, Joseph

Like ks_hyeon likes this
ks_hyeon
May 25, 2022

Thanks it seems to work.

I'll test it several times.

Thanks for the quick fix.

Joseph Chung Yin
Community Champion
May 26, 2022

@ks_hyeon -

Excellent.  Please click on Accept Answer when you have a chance.

Best, Joseph

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
May 25, 2022

What happens when you click "link issue" in the tools menu?

ks_hyeon
May 25, 2022

There are only Confluence Page Link and Web Links in issue Link.

Please help~

 

image.png

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