How do I get 'Related Jira issues' in Assets to show all related issues and not just Unresolved

[Jessica Hicks]

Under the Related Jira issues section in JSM Assets, it is filtered to "Unresolved" issues. It will not filter to "resolved" issues. I want this Related Jira Issues section to show all related issues for the asset, not just open tickets. =) 

[Eugenio Onofre]

Hi @Jessica Hicks

Welcome to the Atlassian Community.

By default, the Related Jira Issues section in Assets only shows unresolved issues, and unfortunately, there's no built-in toggle (yet) to change that behavior to include resolved ones.

A few ways to work around this would be:

• Use a custom “Filter Issues Scope” field
  You can add a new attribute to your object type using the “Filter Issue Scope (JQL)” field type. With this, you can define your own JQL like: "YourObjectField" = ${object}
  • This will show all linked issues, including resolved ones, and you can sort them by created or updated date for context. You can then place this custom field on the object’s view layout alongside the default "Related Issues" panel.
• Add to Object Layout for better visibility
  • In the object’s layout config, just include your new custom field under a separate section like “All Linked Issues” so your team can see both open and closed issues together.

Please remember to vote and accept this answer in case it helps you resolve your issue.

[Jessica Hicks]

Can you walk me thru the first option you suggested. The "Use a custom "Filter Issues Scope" field" suggestion.