How do I copy all comments to any tasks associated with that ticket

[Jennifer Bormann]

Hello - I am pretty new to JSM and struggling to find exactly what I am looking for. 

So, my scenario is that we have some tasks processes set-up that go in a sequential order. Is it possible in JSM, that whenever a comment is made to either the parent ticket or any of the tasks (linked tickets) that those comments can show on the next task created?

Example:

Parent Ticket #1

Task Ticket #2

Task Ticket #3

Task Ticket #4

At 10:45am someone commented on Task Ticket 2, then they closed out the ticket.

This kicked off the creation of Task Ticket 3. Once that ticket is created, I would want to see the comments that were added to Task Ticket 2. Then at 1:30 a comment was added to Task Ticket 3 and the ticket was resolved.

This kicked off the creation of Task Ticket 4. Once the ticket is created, I would want to see all of the comments that have been added for any of the previous tickets.

Any help would be appreciated.

[Trudy Claspill]

Hello @Jennifer Bormann 

Welcome to the Atlassian community.

I have a few questions about your scenario.

1. If a task is already completed and gets a new comment, would you want that comment added to the already created next task?

2. How is the next task being created? Is that done by an automation rule?

3. If a comment is added to the Parent, do you want that only posted into the child tasks that are not done?

[Robert Quinn]

You will need to build a fairly complex automation rule to copy comments from Parent Work Item. 
We are actually working on a similar work case for a Manual automation to copy all comments to linked work items - at present it is in 2 parts as we started build before new parallel automation features dropped.

The first automation is manually triggered and sets a label - the second one triggers when Labels are added to a work Item.

Good luck!